SoundStructure Custom Installation. Custom install includes room design
documentation, onsite installation of more than one endpoint and more than 3 microphones. Must be ordered with 6867-08281-012. See Polycom Sales for details..
RealPresence Analytics Service - One (1) Year subscription. For custom
number of hardware endpoints and software endpoints, registered to RealPresence Platform..
Professional Services Consulting Custom Offer. Does not include T&E. For
use with Consulting Services around Implementation, Installation or Upgrade Services. Consulting Effort and Schedule Agreement Form required to define focus of Consulting..
RPP Integration to Avaya CMS - This offering provides resources to
assess, plan, and execute an integration of Polycom components to an existing Avaya CMS environment. Custom Quote.
Polycom Cisco TMS Address Book Sync App, Custom. Custom app to
simplify Cisco to Polycom migration by synchronizing TMS address book with RPRM address book based upon Customer requirements. SW Supt Reqd..
Polycom One Touch Dial App, Custom. Enables one click join on Polycom
Endpoints (GS/HDX) that synchronize with Exchange, Google, or native calendars based upon custom requirements. App SW & Install only. SW Supt. Reqd..
Polycom Easy Schedule App, Custom. Customized Easy Schedule App to
simplify scheduling of Polycom conferences based on custom requirements. App SW & Install on one PC. SW Supt. Reqd. See Solution Notes..
Managed Services Program Set Up, delivered by Professional Services -
On-Prem Model. Set up fee for Managed Services in an On-Prem model, at a customer's location..
Remote Monitoring and Management for Skype for Business
Infrastructure. Standard Scope. NO SOW REQUIRED. On-going services for supporting Managed Services in an on-prem model at a customer's location..
Remote Monitoring and Management for Skype for Business
Infrastructure. Custom Scope. REQUIRES SOW. On-going services for supporting Managed Services in an on-prem model at a customer's location..
Managed Services - Remote Monitoring and Management. Standard Scope. NO SOW REQUIRED. On-going services for supporting Managed Services in an on-prem model at a customer's location..
Remote Monitoring and Management for Skype for Business
Infrastructure. Set up fee for Managed Services in an On-Prem model, at a customer's location..
Solution Design for Voice EndPoints, Custom Scope. Jump start Customer's understanding of VVX and Trio options, use cases, best practices, and provisioning for Skype for Business. Travel not included..
Installation, Voice End Point, VVX or Trio Custom. Provide physical
installation of Endpoints for Customers who are migrating a group of users to a new call server at one site..
Basic Implementation, Voice End Point, VVX or Trio Custom. Provide Provisioning and Physical Installation of Endpoints for Customers who are migrating a group of users to a new call server at one site..
Advanced Implementation, Voice End Point, VVX or Trio Custom. Provide
Project Management, Planning, Provisioning, and Installation of Endpoints for Customers who are migrating a group of users to a new call server at one site..
Advanced Implementation, Voice End Point. Provide Project
Management and apply configuration and physical installation of VVX or CX handsets for Customers who are migrating a group of users in a branch to a new call server..
Partner Advanced OnSite Implementation, Voice End Point. Provide
Project Management of VVX or CX handsets for Customers who are migrating a group of users in a branch to a new call server. Partner will apply configuration and physical installation..
Uplift for ITP solutions where site location is outside of standard service availability based on WW Service Policies. MSRP represents the additional uplift for 1 year service and must be purchased with appropriate Polycom ITP Maintenance Service SKU..
Premier with FRU replace & destroy service, 1Yr, for applicable products.
Service price represents % uplift of premier 1 yr service list price.***Certain restrictions may apply*** (MSRP is premier price + percent uplift ).
Premier with FRU replace & destroy service, 3Yr, for applicable products.
Service price represents % uplift of premier 3 yr service list price.***Certain restrictions may apply*** (MSRP is premier price + percent uplift ).
Advantage with FRU replace & destroy service, 1Yr, for applicable
products. Service price represents % uplift of Advantage 1 yr service list price. ***Certain restrictions may apply*** (MSRP is premier price + percent uplift ).
Advantage with FRU replace & destroy service, 3Yr, for applicable
products. Service price represents % uplift of Advantage 3 yr service list price. ***Certain restrictions may apply*** (MSRP is premier price + percent uplift ).
Advantage Onsite with FRU replace & destroy service, One Year, for
applicable products. Service price represents % of Advantage 1 yr service list price. Prices for terms other than One Year to be prorated accordingly. ***Certain restrictions may apply***.
Advantage Onsite with FRU replace & destroy service, 3Yr, for applicable
products. Service price represents % of Advantage 3 yr service list price. Prices for terms other than Three Year to be prorated accordingly.
**Certain restrictions may apply**.
Adv OS 4hr w/FRU Rpl/Dest service, 1Yr, for applicable prods. Service MSRP represents % of Advantage 1yr service MSRP. Prices for terms other than 1Yr to be prorated accordingly. *Certain restrictions may apply - see support.polycom.com for availability*.
Adv OS 4hr w/FRU Rpl/Dest service, 3Yr, for applicable prods. Service MSRP represents % of Advantage 3yr service MSRP. Prices for terms other than 3Yr to be prorated accordingly. *Certain restrictions may apply - see support.polycom.com for availability*.
Elite FRU replace & destroy, One Year, for applicable products. Service
price represents % of Elite One Year service list price. Prices for terms other than One Year to be prorated accordingly. ***Certain restrictions may apply***.
Elite Onsite FRU replace & destroy, One Year, for applicable products.
Service price represents % of Elite Onsite One Year service list price. Prices for terms other than One Year to be prorated accordingly.
***Certain restrictions may apply***.
Elite OS4hr FRU replace & destroy, 1YR, for applicable prods. Service
price represents % of Elite OS4hr 1YR service list price. Prices for terms other than 1YR to be prorated accordingly. *Certain restrictions - see support.polycom.com for availability*.
ImmersiveCare with FRU Replace & Destroy service, One Year, for
applicable ITP products. Uplift price is 40% of the annual maintenance services MSRP. Prices for terms other than One Year to be prorated accordingly. ***Certain restrictions may apply***.
Limited Lifetime Hardware Replacement, FRU replace & destroy service
for applicable products. Price represents % uplift of LLT HW replacement Service list price.*Certain restrictions may apply* (MSRP is LLT HW Replacement + percent uplift ).
Global Project Management - 6 month term. Provides Customer with
designated Project Manager (PM) for 6 months to guide all aspects of CustomerPolycom deployment..
Dedicated Client Service Management for 6 month term. Provides
Customer with designated Client Service Manager (CSM) for 6 months to guide all aspects of CustomerPolycom relationship..
Dedicated Client Service Management for 12 month term. Provides
Customer with designated Client Service Manager (CSM) for 12 months to guide all aspects of CustomerPolycom relationship..
Dedicated Client Service Management for 18 month term. Provides
Customer with designated Client Service Manager (CSM) for 18 months to guide all aspects of CustomerPolycom relationship..
Dedicated Client Service Management for 24 month term. Provides
Customer with designated Client Service Manager (CSM) for 24 months to guide all aspects of CustomerPolycom relationship..
Dedicated Client Service Management for 36 month term. Provides
Customer with designated Client Service Manager (CSM) for 36 months to guide all aspects of CustomerPolycom relationship..
Client Service Management for 6 month term. Provides Customer with
designated Client Service Manager (CSM) for 6 months to guide all aspects of CustomerPolycom relationship..
Client Service Management for 18 month term. Provides Customer with
designated Client Service Manager (CSM) for 18 months to guide all aspects of CustomerPolycom relationship..
Client Service Management for 24 month term. Provides Customer with
designated Client Service Manager (CSM) for 24 months to guide all aspects of CustomerPolycom relationship..
Client Service Management for 36 month term. Provides Customer with
designated Client Service Manager (CSM) for 36 months to guide all aspects of CustomerPolycom relationship..
Resident Technician, Tier 1, term of 6 months or less. Cannot exceed 6 months of service or be purchased for more than quantity of 1. If additional time is needed utlize the 1 year Resident Technician part codes. (See service description for details.).
Resident Technician, Tier 2, term of 6 months or less. Cannot exceed 6 months of service or be purchased for more than quantity of 1. If additional time is needed utlize the 1 year Resident Technician part codes. (See service description for details.).
Resident Technician, Tier 3, term of 6 months or less. Cannot exceed 6 months of service or be purchased for more than quantity of 1. If additional time is needed utlize the 1 year Resident Technician part codes. (See service description for details.).
Assigned Remote Technical Support Engineer for 1YR. Specific deliverables agreed to during on-boarding. For customers with BCS. Exceptions approved regionally. MSRP is 10% uplift or minimum of $15K.
Business Critical Support, 1 Year, for customers with more than 200 RMX Ports/Concurrent Users requires minimum Advantage Services on all Ports. All Polycom products covered by Advantage Services..
Technical Account Manager, 1 Year, for Accounts with more than 200 RMX Ports/Concurrent Users requires minimum Advantage Services on all Ports. All Polycom products covered by Advantage Services..
Assigned Business Relationship Manager to monitor, analyze, and report
on business aspects related to the support of the Polycom solution. SOW required..
Assigned Remote Technical Support Engineer for 1YR. Specific deliverables agreed to during on-boarding. For Elite customers. Exceptions approved regionally. MSRP is 10% uplift or Minimum of $25K.
Business Critical Support, 1 Year, for customers with more than 200 RMX
Ports/Concurrent Users requires minimum Advantage Services on all Ports. All Polycom Infrastructure products covered by Advantage Services..
Assigned Remote Technical Support Engineer for 1YR. Specific deliverables agreed to during on-boarding. Managed Service customers. Exceptions approved regionally. MSRP is 10% uplift or Minimum of $30K.
Partner Business Critical Support, 1 Year, for customers with more than 200 RMX Ports/Concurrent Users requires minimum Advantage Services on all Ports. All Polycom products covered by Advantage Services..
Partner Technical Account Manager, 1 Year, for Accounts with more
than 200 RMX Ports/Concurrent Users requires minimum Advantage Services on all Ports. All Polycom products covered by Advantage Services..
Partner Business Critical Support, 1 Year, for customers with more than
200 RMX Ports/Concurrent Users requires minimum Advantage Services on all Ports. All Polycom Infrastructure products covered by Advantage
Services. Page 451 of 485.
Partner Technical Account Manager, 1 Year, for Accounts with more
than 200 RMX Ports/Concurrent Users requires minimum Advantage Services on all Ports.
Onsite implementation of one custom video endpoint. Onsite work may be executed outside Polycom business hours. Requires two week lead time. Pricing will be quoted once the custom product has been defined..
Onsite implementation of one custom Immersive Telepresence (ITP)
product. Onsite work may be executed outside Polycom business hours. Requires two week lead time. Pricing will be quoted once the custom product has been defined..
