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U7BV1E

HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components ne .... More >

HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HP employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity.Should an incident occur, Proactive Care includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs.Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your Proactive Care covered devices, which can help you to identify and resolve configuration problems.Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems. HP Proactive Care uses HP Remote Support technology to enable faster delivery of services by collecting technical configuration and fault data. Running the current version of HP Remote Support technology is required to receive full delivery and benefits from this support service.

Product Overview

Part Number U7BV1E
Product Short Description HPE 4Y PCA 24x7 DL380 Gen9 SVC
Product Line PointNext
Product Family Volume Compute Services 96, 62
Product Series Volume Compute Services 96, 62
Product Model Volume Compute Services 96, 62
PL 96
List Price(USD) $20317.00

Technical Specifications

Equipment
Class of Equipment
Servers
Header
Compatibility
PC
Manufacturer
Cisco
Packaged Quantity
1
Product Line
HPE Proactive Care
Model
24x7 Service
Brand
HPE
Service
Support Details Type
Technical support
Support Details Service Included
Phone consulting
Support Details Location
On-site
Support Details Full Contract Period
4 years
Support Full Contract Period
4 year(s)
Service & Support
Type
Extended service agreement
Location
On-site
Service Included
Parts and labor
Service Availability
24 hours a day / 7 days a week
Response Time
4 hours
Service & Support Details
Service Availability (Hours a Day)
24 hours a day
Service Availability (Days a Week)
Monday-Sunday
Response Time
2 hours
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