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U5GD7E

HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components ne .... More >

HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.Each HP Proactive Care Service level includes problem prevention and incident management support for hardware and software products. For each HP Proactive Care Service level, HP provides all the core problem prevention service features. The HP Proactive Care portfolio also offers the same three service levels with the inclusion of hardware defective media retention (DMR) and comprehensive defective material retention (CDMR) as additional optional service features.

Product Overview

Part Number U5GD7E
Product Short Description HPE 5Y PCA CTR wCDMR DL58x w/IC SVC.ProLiant DL58x with IC.5yr Combined proactive and reactive SvcHW supp 6hr onsite w24x7 coverage andCDMR. SW supp 24x7. Std 2h remote Resp
Product Line PointNext
Product Family Volume Compute Services 96. 62
Product Series Not available
Product Model Fixed Care Pack - ProLiant - DL/ML Gen8 Family
PL 96
List Price(USD) $32419.00

Technical Specifications

Equipment
Class of Equipment
Servers
Header
Compatibility
PC
Manufacturer
Cisco
Packaged Quantity
1
Product Line
HPE Proactive Care
Model
Call-To-Repair Service with Comprehensive Defective Material Retention
Brand
HPE
Service
Support Details Type
Technical support
Support Details Service Included
Phone consulting
Support Details Location
On-site
Support Details Full Contract Period
5 years
Support Full Contract Period
5 year(s)
Service & Support
Type
Extended service agreement
Location
On-site
Service Included
Parts and labor
Service Availability
24 hours a day / 7 days a week
Repair Time
6 hours
Service & Support Details
Distance from Customer Site
50 miles
Repair Time
6 hours
Service Availability (Hours a Day)
24 hours a day
Service Availability (Days a Week)
Monday-Sunday
Response Time
2 hours
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