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U2HK9E

HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-p .... More >

HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

Product Overview

Part Number U2HK9E
Product Short Description HPE 4Y FC 24x7 wDMR DL560 w/IC SVC.ProLiant DL560 Gen8 with IC.24x7 HW support w DMR. 4 hour onsite response. 24x7 SW phone support and SW Updates for eligible SW.
Product Line PointNext
Product Family Volume Compute Services 96. 62
Product Series Not available
Product Model Fixed Care Pack ProLiant - FC - HW Support
PL 96
List Price(USD) $4176.00

Technical Specifications

Equipment
Class of Equipment
Servers
Header
Compatibility
PC
Manufacturer
Cisco
Packaged Quantity
1
Product Line
HPE Foundation Care
Model
24x7 Service with Defective Media Retention
Brand
HPE
Service
Support Details Type
Technical support
Support Details Service Included
Remote diagnosis
Support Details Location
On-site
Support Details Full Contract Period
4 years
Support Full Contract Period
4 year(s)
Service & Support
Type
Extended service agreement
Location
On-site
Service Included
Parts and labor
Service Availability
24 hours a day / 7 days a week
Response Time
4 hours
Service & Support Details
Service Availability (Hours a Day)
24 hours a day
Service Availability (Days a Week)
Monday-Sunday
Response Time
2 hours
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