Proactive Engineering Resource Platinum Service. This service provides on-site Alcatel-Lucent Professional Services for five (5) consecutive days per month by customer appointment. Appointments must be made a minimum of three (3) weeks in advance). Travel and expenses are included with this service..
After Hours On-site Professional Services Support Service for Customers without an Alcatel-Lucent Support Agreement. This service provides Alcatel-Lucent Professional Services on-site support between 5 PM and 8 AM local time. Monday through Friday. all day Saturday. Sunday and national holidays. NOTE This service may only be purchased by customers requiring services outside of the standard installation and/or troubleshooting offering. Travel and expenses are included..
Proactive Engineering Resource Gold Service. This service provides on-site Alcatel-Lucent Professional Services for five (5) consecutive days per quarter by customer appointment. Appointments must be made a minimum of three (3) weeks in advance). Travel and expenses are included with this service..
Resident Professional Services Engineer Service - Data. This service provides one (1) year of a full-time Alcatel Professional Services Engineer on-site at a customer location to perform activities related to Alcatel data products. Lead time to begin this services is ninety (90) days from the date of purchase. The purchase of this service must be approved by the Director of Professional Services..
After Hours On-site Professional Services Support Service for Customers with an Alcatel-Lucent Support Agreement. This service provides Alcatel-Lucent Professional Services on-site support between 5 PM and 8 AM local time. Monday through Friday. all day Saturday. Sunday and national holidays. NOTE This service may only be purchased by customers requiring services outside of the standard installation and/or troubleshooting offering. Travel and expenses are included..
Project Management Service. This service provides Alcatel-Lucent Professional Services project management for network-related projects. The Alcatel-Lucent Professional Services Project Manager role encompasses technical and/or logistical aspects of a project and serves as central point of contact between the customer and Alcatel-Lucent during the project. Travel and expenses are included..
Network Design Service. This service provides on-site and off-site Alcatel-Lucent Professional Services network design and assessment. This service includes review of customer requirements and creation of network diagrams and design documentation. Travel and expenses are included with this service..
On-site Professional Services Support Service for Customers with an Alcatel-Lucent Support Agreement. This service provides Alcatel-Lucent Professional Services on-site support between 8 AM and 5 PM local time. Monday through Friday. NOTE This service may only be purchased by customers requiring services outside of the standard installation and/or troubleshooting offering. Travel and expenses are included..
Network Management Customization Service. This service provides installation and configuration of a network management system. The service includes. but is not limited to. configuration of manageability parameters of Alcatel-Lucent hardware platforms. configuration of NMS to report customer-defined events. and configuration of NMS to manage Alcatel-Lucent hardware platforms. Travel and expenses are included..
This service provides expertise in the development of hardware and/or software for Communications or Network related solutions not defined within the Alcatel-Lucent Enterprise's standard offerings..
Wireless LAN Site Survey Service. This service provides on-site Alcatel-Lucent Professional Services to perform a wireless data LAN site survey. Up to 50.000 square feet / 5.000 square meters of space in up to two building or locations at the same campus location may be surveyed per business day. Travel and expenses are included..
Wireless LAN Integration Service. This service provides on-site Alcatel-Lucent Professional Services for the integration of a wireless LAN to a wired LAN infrastructure. This service may include. but is not limited to. configuration of a wireless appliance. the integration of the wireless LAN into LDAP or Radius authentication schemes. Installation of wireless access points or installation of cable is NOT included with this service. Travel and expenses are included..
Project Management: this service ensures a technical and logistical co-ordination of standard? complex or multinational solutions during all phases of the project deployment.
Wireless LAN Prediction Service. This service provides a wireless data LAN site prediction. Software utilized with this service creates a map(s) containing wireless access point locations and wireless radiation patterns. Up to and including 50.000 square feet / 15.250 square meters of space may be processed as a single instance of this service. AutoCAD (.dwg file format) drawings of locations that require this service must be provided by the customer. Travel is not authorized for this service..
